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Below are things that you should know about MOLOLA and how we do things.
If you do not find the answer to your questions, please contact us at Customer Services. We will reply in 24 to 48 hours.
All of our deliveries are by Messenger or a courier company, all of which can be tracked.
We send all over the World and the delivery times are 15 days in Spain and a maximum of 20 days for the rest of the World (unless you live at the top of Everest and we need time to find some sherpas!) We are the fastest in our market!
All of our orders are sent by courier with the leading company MRW.
At the moment we do not offer free delivery but we are working to find the best prices. We do not earn money out of the delivery, the best prices we find we pass on to you.
This depends on the country and the state of the delivery address, the customs costs and taxes are different from country to country. Get in touch with your local customs office if you are not sure of the possible taxes and import duty applicable to your order. You have to take into account that taxes and import duties are not included in the price.
If you know in advance that you are not going to be in your house at the time of delivery, or the delivery company have tried to deliver the package and have been unable to do so, contact your nearest MRW office.
If you are having problems contacting their offices, contact us directly and we will assist you.
MOLOLA offers the following 2 methods of payment:
PayPal accepts a wide range of payment methods: Credit cards (Visa, MasterCard, American Express and Diners Club) and it also accepts debit cards and cheques. Take into account that you do not need a Paypal account to make a payment.
We are sorry but we only except payment by credit card or Paypal. The accepted credits cards are Visa, Mastercard, Maestro, American Express or Diners Club
These methods of payments use a secure connection with the encryption SSL-EV during transactions, guaranteeing the privacy and security of your details.
You will receive a charge to your credit card under "MOLOLA "
MOLOLA creates all of its products individually and by hand (ok, the embroidery is sewn by a seamstress on her machine), and we make the final design as true as possible to what you have created, but take into account that the materials and the additional elements are hand placed following your designs and there may be tiny variations
In the 7 days following the receipt of your order, go to your user area of www.molola.es and request a form to return your item.
Please include as much information as possible (photos help the most) to help our customer service department to inform our seamstresses correctly and then they can authorize a return. We will not accept a returned item that has not been previously authorised. We do not provide refunds, only vouchers.
In the 7 days following receipt of your order, go to your client account and open a request to apply for a replacement. Explain the elements that are incorrect with your order giving the most information possible and our customer service department will respond within 48 hours.
If you want to make changes to your order up to 24 hours after payment is made, please contact us. After 24 hours, the order is in production and the fabric has been cut and so we do not accept any changes at this point.
If you have not paid for your order, go to your user account and delete the order. If you have paid for your order in the last 24 hours, contact us in order to proceed with the cancellation.
Of course. If you have placed an order which has not yet been sent, any following orders can be joined with that order and sent together. If you have paid for delivery on both orders, we will refund you so you only pay delivery once. Please, contact us directly if you have any doubts.
You have selected:
When you make your order:
MOLOLA will also soon have available in stock designs by other users for you to buy.
MOLOLA´S fabrics are specially created by our design team. They work, with the latest trends to bring fashion into your home. Our fabrics are perfectly adapted, thanks to their great quality and the technology used to produce them.
The quality is one of our biggest concerns and it holds an important part in the production process. We control it from the start to the finish together with our suppliers, from base materials, pattern, print and delivery to your home.
From our beginnings we have committed to I+D which has been our prime objective, constantly investing in new technologies. MOLOLA provides a European guarantee with the certificate of quality OEKO-TEX. This certificate confirms that no harmful substances are used in the production of our garments.